FAQ

We offer you high quality machines with 1 year guarantee and supply life-long technical support.

Normally production time is around 30workingdays, the exactly depend on what kind of machine you order. The shipping time is based on your destination port.

We will send the instruction manual and videos to you, your workers can install the machine according to it. If you still have problems in installing it and need our engineer to help, we will arrange our engineer to debugging the machine for you. At same time our engineer will give training lessons to workers in your factory. The customer need pay for visa, round air tickets, accommodation and USD100/day/person.

According your machines order, we will send one or two engineers to your plant, it will take about 5 days to 15 days.

We will send one year enough easy broken spare parts together with the machines, shipping together. During this guarantee period, we will provide spare parts without any charge in case of quality discrepancy caused by us. If it is caused by your incorrect operations, we will provide the spare parts at cost price.

We are a direct factory located in Zhangjiagang City. Very close to Shanghai and Wuxi (airport and train provided). If you arrive in Shanghai or Wuxi, we can pick you up to visit our factory.

If we can full fill your request and you interested in our products, you may pay a visit to Famous Machine site.

The meaning of visiting supplier, because seeing is believing, Famous Machinery has own manufacture and technical team, we can send you engineers and make sure your after sales service.

By letter of credit, you can lock the delivery time easily.  

After the factory visit, You can ensure the facticity of our bank account. 

Through Alibaba trade assurance service, it will ensure the on time delivery and the quality of the equipment you want to buy.

We provide you with high-quality machines with 1-year warranty and lifetime technical support.